PRODUCTION TIMEFRAMES:
Same Day Production (1 business day production + Shipping)
Our Same Day Orders collection assures that items will be dispatched on the same day of your order, granted that you place the order before 10:00 am, from Monday to Friday. Orders placed after this deadline will be processed and prepared for dispatch or collection on the following business day. Dispatching of all Same Day Orders will commence from 2:30 pm onwards.
Rush Order Fee (3 - 4 business days production + Shipping)
During checkout, you can choose to include a Rush Order Fee to accelerate the processing time of your order. Ordinarily, your order will be prepared for dispatch or collection within 3-4 business days from the time of your order placement. Nevertheless, since our warehouse does not always have every product in every size and color in stock, certain items may need to be obtained from suppliers, resulting in longer fulfillment periods. In such circumstances, our team will contact you through email and give you an estimated delivery timeline for your order.
Standard Production (7 business days production + Shipping)
Ordinarily, standard production orders take about 7 business days to process, although they may often be dispatched earlier than the projected time. Nevertheless, if you need your order to be dispatched urgently, we suggest utilising our Same Day Orders or Rush Order Fee service.
Ordering Same Day Order items and Standard Production items together?
Please take note that including Same Day item/s in your order will not impact the production time of your order. The standard production time will still be applicable. Although we will strive to expedite the processing of your order, any potential delays caused by stock availability or other factors will be promptly communicated to you by our team.
SHIPPING TIMEFRAMES:
Standard Shipping (production time + 7 days standard shipping)
The delivery time for standard shipping is subject to the freight carrier and typically ranges between 2 to 7 days after your order has been dispatched from our warehouse.
As soon as your parcel is dispatched, we'll send you an email notification containing tracking details.
If you need your order delivered urgently, we suggest selecting our courier shipping option at checkout, or alternatively, you can contact us directly for a quote on same day delivery.
Courier Service (production time + 2 day courier shipping)
Our courier service usually delivers the next day; however, delivery times may vary for rural locations and can take up to 1-3 days.
Click & Collect
Once the production time for your order is complete, we'll send you an email notification informing you that your order is ready for collection.
For Rush orders, your order will be ready for collection from 2:30 pm onwards.
Please ensure that you wait for the email notification before coming to the warehouse to collect your order.
Address: 52a Hampstead Road, Auburn NSW 2144.
Monday - Thursday: 8:30 am - 4:00 pm
Friday: 8:30 am - 3:00 pm
Weekend & Public Holiday: Closed